Ever wonder what you look like from someone else's perspective? It's an interesting thing to ponder because several times when I've trained someone in communication I've had to show them with a mirror what their face looks like. The very second they see themselves in the mirror they immediately CHANGE THEIR FACIAL EXPRESSION. What do they change it to? The way they think they look to everyone. Very often how they look versus how they think they look is very different. If you're one of those who love to people-watch, the funniest people-watching situation is when you can sit near a mirror and watch people...look at themselves. It certainly would have made a great Candid Camera skit. The reason I bring this up is that I'm continuing the series on How You Say It, which is a series of communication qualities that teaches you what to say and how you say it. In the first article I discussed the first thing you say to your prospect; in the next article I covered don't be distracted by anything; and now, in this discussion Im going to cover: HAVE A SINCERE FRIENDLY FACIAL EXPRESSION This third quality means when you're talking with your prospect, have comfortable eye contact with a sincere, friendly facial expression. If you've been following along with this series, this should make completely logical sense to you. See, if you are truly interested in your prospect (1st of the series) and you're not distracted by anything in the environment (2nd of the series) this also includes not being distracted by what's going on INSIDE OF YOU therefore because you are just simply interested in your prospect you can't help but have a sincere friendly facial expression. Oh sure, as your prospect talks your facial expression will change slightly based on what they're telling you but it will always revert back to SINCERE and FRIENDLY. What stops a person from having this desired facial expression? The number one reason is fear. As the distributor is talking with their prospect they're fearful of how the prospect will react to their MLM business so their face (if they were to look in a mirror) would have the look of fear or concern. This concerned or worried look is describing what is going on in their head! Your facial expression expresses what you're thinking. The second thing that stops a person from having this desired facial expression is that they've been given some lame advice about mirroring and matching every move their prospect makes. Or, the advice that you should always maintain eye contact and they take this to an extreme and end up boring holes through their prospect which intimidates the prospect. Just be comfortable with your prospect and maintain comfortable eye contact with a sincere, friendly facial expression. Much respect and admiration, Tim Sales |
